Returns and refunds

Withdrawal policy, reimbursement and availability of products

Pursuant to and for the effects of art. 52 of the Consumer Code, the User has the right to withdraw from the contract within 14 days from the time of delivery of the goods, under penalty of forfeiture. The withdrawal period expires after 14 days from day 1. To exercise the right of withdrawal, the User is required to inform the Owner of their decision to withdraw from this contract through an explicit declaration (for example, a letter sent by post, fax or e-mail). To comply with the withdrawal deadline, it is sufficient for the User to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period. If the User withdraws from this agreement, the Owner will refund the User any payments made towards the Owner, excluding the shipping costs (in case the shipment has already been effected), without undue delay and in any event not later than 14 days from the day on which the Owner has been informed of the User’s decision to terminate this contract. Refunds will be made using the same means of payment used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the Owner guarantees that you will not incur any costs as a result of this reimbursement. The refund may be suspended until receipt of the goods. If the User withdraws from this contract, he is required to return the goods to the Owner, without undue delay and in any case within 14 days from the date on which they informed the Owner of their decision to withdraw. The deadline is met if the User sends back the goods before the expiry of the 14-day period. The User shall bear the direct cost of returning the goods. The User expressly acknowledges and agrees that the integrity of the item to be returned is an essential condition for the exercise of the right of withdrawal. The User, in any case, is responsible for the decrease in the value of the goods resulting from the handling of the goods other than that what is necessary to establish the nature, characteristics and functioning of the goods. In no case  custom-made and clearly personalised goods will be subject to the right of withdrawal.

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